Patient Information

Patient Information

Shoreline Orthopaedics has partnered with the HURT! app to offer free, virtual after-hours access to orthopaedic specialists.  For more information, click here.

The following information is provided to help you understand what you can expect from us regarding policies and procedures, and also what is expected of you before and after treatment or procedures. If you have any questions, feel free to contact us.
 

Release of Health Information

Shoreline Orthopaedics has partnered with Sharecare to fulfill your requests for records.

Shoreline Orthopaedics is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

If you are our patient and would like to request your medical records, please click on the link below to complete your request for medical records. You will be required to provide a valid email address and a government-issued ID.

Click here to submit a request for medical records.

If you are unable to complete the electronic form above, download and complete the paper form below. The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. Please note the processing of records is faster using the online form above.

Records are usually available within 10 days from the time the request is received. If you are picking up your medical records in person, please be sure to bring a government-issued ID. To arrange for another individual to pick up the documents for you, please indicate that on the authorization form, and ask them to bring their government-issued ID.

Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/ Conservatorship.

Click Here for the Patient Online Access Form – This is exclusively for patients and legal guardians with legal paperwork requesting a copy of their medical records

When will my online medical record reqest be ready?  Your records will be ready in 3-5 business days from the receipt of your electronic request.

How do I check the status of my request?  Click here

How do I pay for my records and/or radiology images?  Click here

How do I contact Sharecare Customer Service? You may call 858-244-1811, or contact customer support for a live chat.

Request Submission for Third Party Requesters - If you are an attorney, insurance company, or any other entity requesting records from our facility, please click on this link to upload your request along with the patient's authorization.

FMLA/Disability Submission for Patients and Requesters - If you are a patient, employer, or disability company requesting an FMLA or Disability form to be completed, please click on this link to upload your blank form.  Once you have submitted your form, Sharecare will contact you within 48 hours to collect payment for processing.